Support

Contact & Support

Questions about the ViewRank Chrome extension or the ViewRank AI workspace? Email us. We typically respond within one business day.

Email support

The fastest way to reach us is by email.

viewrank@metlymedia.com

Please include your account email if you have a ViewRank AI workspace account.

What we can help with

  • Installing or using the ViewRank Chrome extension on Instagram and TikTok
  • Connecting the extension to your ViewRank AI workspace
  • Importing videos, transcriptions, ideas, scripts, and visual analysis
  • Billing, subscriptions, and account access
  • Bug reports and feature feedback

Before you email

If you are signed into ViewRank AI, check the in-app Support page for step-by-step answers to common questions.

For billing terms and refunds, see our Terms of Service. For how we handle your data, see our Privacy Policy.

Copyright and content removal

Our free tools publish transcript pages for public videos, and every page links to the original video. If you want any page or transcript removed, email viewrank@metlymedia.com with the page address. You do not need to send proof, and you do not need to be the creator. We remove requested content as soon as we can.