How To RECOVER A Disabled Facebook Ad Account

0:00hi guys it's ben heath from lead guru and in this video i'm going to show you how to recover a disabled facebook ad account now this is something that i get asked about all the time comments questions emails people who say something like i've had my ad account disabled i didn't break any of the rules how do i get it back etc etc and it's probably the worst part of facebook advertising is their ad disapproval process their ad account disabling process they are terrible they are far too keen and your ads will get disapproved and your ad account will get disabled all the time even though you haven't actually broken

0:35the rules okay and so this is something we deal with as an agency we're not immune because of the scale that we operate at i would say that at least once a week we have one of our clients out accounts disabled sometimes it could be four or five different client accounts given the volume where we're working with and there are ways you can get it back and there are ways you can get it back quickly provided you haven't broken the rules and we've sort of come up with ways to do this quite fast because it's really important to our businesses i know it probably is really important to your

1:00business this is the way you generate your clients generate your customers you can't have your facebook ad account down for two three four weeks waiting for a review to be to be requested so i've got a page up in front of me right now which i'm going to explain a bit more about in a minute because i think this is very um very important to this process these extra steps i'm about to talk about but the very first thing you should do is fairly obvious and but definitely do it is to request a review so when you go into your facebook ad account it's been disabled you will see

1:31something there your ad account has been disabled for policy violations is normally what they're going to say often they don't give more information than that which is very annoying and very unhelpful and then it will say request a review so you actually want to click on that link and then go through the process that describes so usually i don't have an example here obviously because i can't show you that sort of information with our client ad accounts but um usually it will ask things like um for you to state you know why you're requesting a review so you can state i didn't break the policies the policies

2:00weren't clear yada yada so just it's fairly self-explanatory what to put in there and basically all you want to do is say i did not break the policies um if they give you a reason say why you didn't break it for the reason otherwise just say i'm not aware of any policies i've broken all the ads seem to comply please let me know what's going on so that's the first step is to go through their standard request to review process the issue with just leaving um your facebook ad account in the hands of that review process is that it takes a long time okay now you are basically guaranteed

2:33basically guaranteed to get your ad account back provided you didn't break the rules and i should clarify that before i go any further if you have actually broken the rules you're kind of in trouble you're not really going to get the ad account back that's just you just you've got to play by the rules um and it's as simple as that if you haven't broken the rules or you have but only by a little bit and it was obviously just a bit of a mistake then you've got a very very good chance of getting your ad account back and this process i'm going to talk all about here

2:59is all about getting it back faster okay it's not necessarily going to make a huge difference of whether you get it back or don't get it back it can do it can help this i'd go through this process anyway but what it's all about is getting that account back faster because waiting weeks to get your ad account re-enabled after it's been disabled is just an absolute nightmare so once you've requested a review what's the next step the next step in my opinion is to come to this page so it's facebook.com forward slash business forward slash help and you can see that it says facebook business help center

3:31now there's a support link up here but ignore that what you want to now do is scroll down you can see there's all sorts of sections keep scrolling and then this is the part that you're after still need help contact our support team i wouldn't worry about any of the any of this sort of stuff um it's just like the preset get your answers here they're trying to avoid you getting in touch with them but contact our support team is the key and you can see you've got a little chat button here and once you click on that button you'll be presented with a contact form that looks something

3:59like this so basically you can get chat support you can see the wait time it said on that button was three minutes so instead of waiting you know weeks and weeks and weeks to um get a response which you often do just through the request or review section you can get in touch with someone much much faster so basically go through this fill out your phone number email explain the situation pop in your ad account id talk about you can see that the top stuff is ad account level issues ad policy or disapproved ads so they're very used to people using this chat for my ad account was disabled when it

4:29shouldn't have been my ad ads have been disapproved when they shouldn't have been subject title pop in the description and then start chat okay so start talking to a person explain the situation explain what you didn't break the rules there's a few other things that i want to mention um so by the way just doing this is going to help speed up process massively we've spoken to people through this chat that have got it re-enabled within 20 minutes happens quite often in fact i would say on average when we get a facebook ad account disabled for one of our clients because we don't break the rules we'll have it

4:57back up and live within an hour maybe two of course provide doesn't happen in the middle of the night or something like that but that's probably the average so it can be done you can get back up and running really really quickly so explain your situation talk through with the person a few other things i want to mention around that when you start chatting to these people this facebook support team like a lot of things in life they're a good support staff and they're a bad support staff if someone doesn't seem like they're really able to help you and not in terms of them saying look

5:24this just isn't going to work you aren't going to get your ad account back because it was disabled because of this reason in which case you just kind of have to accept that move on probably create a new new ad account if someone says oh i'm going to have to get back to you on that or i'm not sure about that we'll be in touch we'll review it just go okay fine this that's all that person can do but then what i would do is go back and start another chat so let's say you're chatting away someone you explain the situation they say oh yeah that seems

5:47odd let me make sure i look into that with you our support team should get back to you within a day or something i go i don't really want that redo the chat and hopefully you'll be put in front of or connected with someone that can help you there and then because it does happen so just in the same way that you know you may have done this thing before i've certainly done this before you call up a company you speak to someone they seem pretty useless you put the phone down you call again you get through to someone who's far more useful the same happens here so that would be a

6:15a top tip would be to um keep going through with this and getting access because we have dealt a number of times with and we do so regularly with people that can get that ad account back up straight away they go oh yeah this is clearly an error um we'll get that up live for you and then within you know 20 minutes or so you're you're back up and running which is fantastic so that's step two is facebook.com forward slash business forward slash help and go through this chat support you can see the wait time there is three minutes a lot of people have no idea that this is available

6:47facebook don't publicize it for obvious reasons they don't want people constantly um talking to their support team but this is um can be an absolute lifesaver for any sort of facebook advertising related issues it doesn't have to just be recovering disabled facebook ad accounts which is obviously what this business is about the third and final thing i would do if you get that account disabled incorrectly and you want to get it back up and running is if you've been assigned a facebook rep now you get different levels of support through facebook reps depending on your scale so the more you spend the better they treat you you know like

7:20a lot like a lot of things right um if you have been assigned a facebook rep and you a lot of ad accounts will have this you know where you get offered let's say a call with a facebook ad expert right that would be like the entry level where you receive an email saying would you like to have a call with a facebook ads expert and definitely take them up on that offer have that call and then that person i believe it's for 30 days after that time period basically acts as your rep on that account if you get that account disabled you want to send that person an email

7:48straight away and they can really help expedite the process and that we have actually found helps not only speed up the process but also gives you a better chance of getting the ad account re-enabled if it has been disabled and you're in a sort of gray area where you may have broken the rules slightly but it was an accident you know that that that sort of thing um so whatever rep you have whatever level of rep you have if you're an agency like mine you've got you know um a very high level representative that you work with quite often getting them on top of things can could really help speed things up

8:17but even if as i said if your relatively new facebook ad account and you've been offered a call with an expert take take facebook up on that offer have that free call and then contact that person um after that so whatever level of rep you have take advantage of that not everyone can do that everyone should be able to go through this chat setup and uh and get in touch with people and um yeah basically benefit from being able to to speed up the process because i think this is a tremendously stressful thing to have happen if your business is reliant on the customers you generate

8:49from facebook and instagram ads to have that taken away just like that and often incorrectly is awful i think that's that's absolutely terrible it's very stressful and you want to get it back as fast as possible and this is exactly how we do that so hopefully that has been useful before you go couple of things i want to quickly mention the first is our facebook advertising services so we can create manage and optimize facebook ad campaigns for you we do so for dozens of clients running hundreds of campaigns at any one time we've spent millions of dollars on facebook and instagram ads and if you are after

9:20better results than what you're currently getting we can almost certainly help you achieve that and so if you're interested in finding out more about our services best thing is to click on the link in the description below that'll take you through to a page on our website where you can book a call in directly with one of my team members they'll be able to explain everything about the service we can find out more about your business let me know if we feel like we'd be a good fit like if we could help you out and help you get to that next level and then produce an improvement in your results which we

9:47do for the vast majority of our clients just informal free chat go ahead and do that oh we do have a minimum budget requirement of 3k per month so if you don't meet that requirement please don't book in a session you will have that um it will be rejected basically and cancelled if you do because we're just not able to work with companies with a with a smaller budget than that but if you do we'd love to speak to you and hopefully we get a chance to uh to work together other three thing i want to mention is my facebook ads mastermind group so almost 60 000 members in my facebook

10:15ads mastermind group right now one of the biggest communities of facebook advertisers in the world it's an amazing place i do free live trainings in there almost every week there's tons of people asking questions getting them answered people helping each other out with things like recovering disabled facebook ad accounts i see that uh see that very often and um and yeah so i if that sounds like the sort of thing you want to be part of go ahead and join again link is in the video description completely free to do so and we'd love to have you hope it's been useful if it has please give it a thumbs up please um

10:48comment below to let me know i aren't able to respond to all the comments but i i do try my best and but i do see them all so that's always much appreciated and of course subscribe to my channel if you are new and haven't done so already i release facebook advertising related content all the time great thanks a lot guys i'll talk to you soon bye for now