Facebook Help Community Has GONE! What This Mean For Advertisers...

0:00hi guys it's ben heath from lead guru and in this video i've got an interesting update around facebook's help community and around their support for facebook advertisers in general because things are changing and hopefully for the better i'm going to cover that in this video before we get into it please click that thumbs up button and of course subscribe to my channel if you're new and haven't done so already so the big news the starting point of this and is that facebook's help community which is what i'm on right now the help community will no longer be available starting september 24th 2021. now i'm recording this video

0:30just before september 24th 2021 but you will be seeing this um afterwards and the help community was facebook's way i think to try to get certain facebook advertisers to help out other facebook advertisers and potentially help them save on support staff and answering questions and things like that that was what the help community was designed to be it never really works not like for example my facebook ads mastermind group which has 125 000 members there'll be a link in the video description if you want to go check it out completely free to join and there lots of advertisers are helping out other facebook advertisers the whole community never

1:04really became what they were wanting it to be you can see you you may or may not have used this but if i go ahead and look at top questions you can see for example it's the sort of system that you might be relatively familiar with where someone will ask a question um you'll get answers from other people all that sort of stuff anyway facebook's decided they're done with this now i had a conversation recently with my facebook rep about this and thought that i know not that many advertisers use the facebook help community um so what you know what's the idea here what what are facebook now trying to do by

1:36getting rid of this and they couldn't give too much information because facebook software can't but what they did say is that their facebook is committing to providing better direct support to advertisers remember us ask facebook advertisers we're facebook's customers where they're paying customers and we could all agree that their support is way subpar um if you are an advertiser that has a lot of history on the platform spends a lot of money and is from one of their core markets like the us for example you get treated reasonably okay and you have some sort of recourse and access to people to ask questions and if things go wrong you get

2:14some help if you don't meet all of those criteria if you're not got a lot of history if you're not spending a ton and you're not one from one of their core markets you are basically treated badly i suppose is that is the way to put it you are ignored you are supposed to sort any issues you got out saw any issues you've got yourself you don't get access to people anyway what why facebook said is that facebook is committing to getting better at that they know that that is a massive hindrance there are there are so many facebook advertisers that can't run ads right now would happily be spending

2:47money on the platform and they can't do so simply because their ad account is disabled or it's under review no one's taking a look at it they haven't done anything wrong we know this is a big issue it's happening all the time so i think this is very interesting and we're definitely going to keep an eye out on this over the next months rest of this year moving into next year is what does happen we know this help community is going away facebook wants you to they're funneling you to the help center which has got a bit of a new fresh look and you can obviously have a

3:16look around and play around with this sort of stuff but what i really think people need help with the most is being able to contact a human being that will operate like a human being at facebook and say my account got disabled for this reason that is clearly false please re-enable it and don't take three weeks to do it um all that sort of stuff and apparently it's going to get better so we will see let's hope let's hope that's the case before we go so i want to quickly mention and that's a free webinar i've created brand new webinar called one technique that will supercharge your facebook advertising

3:49results and in this webinar i cover what i think is the single most important thing you need to get right if you're gonna succeed with facebook ads if you're just getting started or you've struggled or you know there's another level to go i'd strongly recommend you check this out completely free link is in the video description so you can go ahead and and click on that and and watch it it's about 60 minutes long strongly recommend you go through it i think you'll find it very very useful um if this video has been useful comment below comment below to let me know your experience around did you use the help

4:17community um have you seen any differences in terms of the support the facebook provides obviously you may be watching this you know after it comes out so if you are let me know what you found and what you've seen i don't think many facebook advertisers are going to feel super upset around the health community going away obviously some people used it a lot more than others but i didn't think it was the most fantastic thing in the world and i'm hoping it means that we're going to get better support so let me know what you think let me know your comments um and if you've got any

4:47particular ways of doing things or found it easier to get in contact with facebook in certain ways from a support standpoint because we know that's super important to advertisers pop that in the comments below i will include some links to some other videos around what i would recommend you do if for example you've had a facebook ad account disabled i've got some sort of step-by-step approaches that again i think you might find that really useful but yeah pop in the comments thanks a lot guys and i will talk to you soon bye