Muse AI Voice and Calling: Here's What You Need to Know

0:00Hey, Muse, I got in my last video a lot of questions about having voice options and also the calling feature. Do I have those features? Give me one moment to verify your voice options and calling feature. Clearly I have voice options. I'm talking to you. You're right. We are talking. So voice is working.

0:18And yes, you do have the calling feature too. That's the one we confirmed earlier for calling businesses. Let's go. So, let me show you how this actually works. Right here on my computer, I can actually talk directly to Muse just like you saw me doing at the beginning of this video. That's the voice feature. But I can also ask Muse to make a phone call for me,

0:39and that's completely different. I can tell it to find a business, call them, and ask whatever I need to know. And then Muse handles the call. I don't have to dial the number, I don't have to sit there on hold, I don't even have to be involved in any of the conversation, and when it's finished, Muse comes back and tells me exactly what

1:01happened. But this is the part that I really like. It also gives me a transcript of the entire conversation. So I can actually see what Muse said, what the person on the other end said, and exactly how that conversation went. And here's a perfect example. This is an actual transcript Muse gave me after calling a hotel. And this wasn't some fake test where I called a business just to see if

1:25Muse could do it. We actually needed something. So the pull out couch in the room didn't have any bedding even though we were told it would be there when we got up to the room. So instead of just calling the front desk myself, I gave the problem to Muse. And look at what happened.

1:42Muse called the hotel and immediately hit an automated phone system. Muse actually pressed 0. It got a real person on the phone and started explaining why it was calling. And there was actually a little confusion at first. The person on the other end didn't completely understand what Muse was saying. So Muse stopped and actually said, sorry I may have reached the

2:05wrong place. Is this the Memphis Riverline Hotel? That's when they said yes. And then Muse went right back to the task. It told them the guests needed a full bedding set for the pull out couch, brought up ASAP. Sheets, blanket and pillows. The hotel said they could help, then they asked Muse for the room number.

2:26Muse gave them that number. And then they finally said ok, no problem, we're gonna get that done. That's the part of this feature that I think is extremely cool.

2:40I gave Muse the problem. Muse navigated the automated phone system. It talked to a real person, it dealt with a little confusion in the conversation, it answered a follow up question from the person on the phone call, and it got the problem taken care of. Then it came back and gave me the exact transcript so I could see exactly

2:59what had happened. I didn't have to make the call at all, I just turned it all over to Muse. And I've used this for a few other things now. I've had Muse call my dentist, I've had it call restaurants, and I've had it call a hotel for me. And if you've watched my last video, you've already seen some of this. But judging by the comments on that video, there's a pretty big problem

3:23right now with Muse. A lot of you don't have this feature. So the question is, why do I? Especially when I'm not even a paying Muse customer yet. I should probably clarify that I'm not paying for Muse, But apparently I am a billionaire baby a 29 billion token billionaire to be exact which sounds way more impressive than it actually is But I do have 29 billion Muse tokens sitting in my account

3:51right now And I haven't paid for any of them and that is not a flex. I'm just proud of it Most of those came from my referral code. So no, I don't have some expensive Muse subscription that's secretly unlocking all these features for me at least as far as I can tell my giant

4:06pile of imaginary AI money has nothing to do with why I have the calling. So then the question becomes, well, how did I get it? And this is where things are kind of interesting, because apparently one of the ways you can potentially get access is literally by asking Muse for it. And I'm being serious. If you don't have the calling feature right now,

4:29open Muse and ask it if it can make a phone call for you. If it says no, tell Muse that you want access to the calling feature and ask it to submit that feedback. Now, I wanna be clear. I'm not saying you're gonna get this feature in five minutes after you do this, but this is exactly what I did. I don't know how quickly this gets turned on or if everybody who asked for it will even get it, but Meta has specifically talked about prioritizing

4:54people who told Muse that they want access to calling. So if you don't have it, I just ask for it. It costs you nothing and apparently Muse is actually waiting for that. And while I was making this video, I figured, why not actually test it again? I've already shown you a successful call. So let's make one right now. Okay, Muse, can you call Jack Brown's beer and burger joint

5:19and ask them what time they close? Cause I might want to come in and get one of those like really hot burgers. And don't say from Chad Sheppard though, just say from Chad. Um, should I go ahead and make that call? Yeah, let's do it. Brett's call to Jack Brown's didn't go through. It was declined on the other end and never connected.

5:37So it ended at zero seconds. Um, he didn't get to speak to anyone, ask about closing time or mention the hot burger. Okay. Muse, can you call AutoZone and ask them if they have windshield wipers for a 2023 Tesla Model Y in stock. The closest AutoZone is on Memorial Boulevard here in Murfreesboro and they're listed until 9 tonight though it's already 9:22 so they might be

6:03closed. It looks like everything nearby is already closed for the night. That one on South Church is closed too. Hey Muse, can we call Pilot the travel center and ask them if they have any showers available right now and how much a shower costs and whether or not there's currently a wait. You have them do it for just Chad, don't use my full name.

6:27May I have Brett make this call? Yes, that is approved. Let's have Brett make the call. OK, that sounds good. I'll just hang tight. Brett's call to Pilot didn't get you the shower answers. The person who answered hung up right after he introduced himself. He said he was Brett calling on behalf of Chad,

6:44just Chad like you asked. And the call ended at 22 seconds. The whole point is that I want you to talk to them and get the feedback from the person working there. So can you have the Brett call one more time? I tried to get Brett to call Pilot again. So you could talk to someone working there but we've hit the daily limit

7:04on phone calls. So it didn't go through. Okay, so this did not go how I expected it to go. I tried three different calls tonight and yeah, none of them were successful. And now Muse has officially cut me off for the day. So I'm kind of sad. After these attempts, Muse told me I have to wait 24 hours before I can make another call, which I didn't even know that was a thing until right

7:31now, because I've only really made one call at a time. So apparently, at least on my account tonight, there is a limit to how many times I can try this before Muse tells me to come back tomorrow. And honestly, I'm kind of glad this happened while I was making this video, because you've already seen what this looks like when it works,

7:47and it can be super impressive. But I've also been using this enough over the last few days to notice a real problem. And I actually think this is a much bigger problem than Muse not being able to actually make the call. It's us. Are people actually okay talking to AI? Because I've had this happen multiple times now. Muse calls somebody, they answer, Muse tells them that they're AI and that the call is being transcribed, and then they just click, hang up. Like almost immediately, this is what happens,

8:22they don't want to deal with AI. And honestly, I do kind of understand that. I guess we're not used to AI calling us yet. If someone or something calls me and tells me they're AI, I don't know how I'm going to react either. So I think there's gonna have to be some level of adoption here. People are gonna have to get comfortable with the idea that sometimes the thing calling them might actually be someone else's AI trying to

8:46accomplish something else for them. And maybe that will eventually become the norm. Maybe two years from now an AI calls a hotel and asks for extra pillows and nobody even thinks twice about it. Or maybe people hate it and this never even really becomes a thing and it doesn't take off. I don't really know. But if people do get comfortable talking to AI on the phone,

9:07that's when I think this becomes way more useful. Because the technology already showed me that it can do some pretty cool stuff. It can navigate the phone systems, it can talk to somebody, it can answer follow up questions, it can do all these cool things. Even when things get confusing, it can work itself through that.

9:25And it can bring the entire conversations after it's done back to me. Right now, the biggest hurdle might simply be getting the human on the other end to stay on the phone long enough to actually let it do what it needs to do. And I think that's actually a much more interesting question than whether Muse can make a phone call. It clearly can. The question, the more interesting question is,

9:45are we going to get comfortable talking to AI when it calls us? Now there's one other piece of this that I don't want to skip over, because remember at the beginning of this video, when I was actually talking to Muse, that's actually a separate feature. That's called Muse Voice. And I can use that right here on my computer, and I can also use it on my phone. Instead of sitting here typing and prompting back and forth, I can just actually talk to Muse and have just a very open,

10:14basic conversation with it. And you know, it's just a lot simpler. We've obviously seen voice with other AI tools, but what makes this more interesting to me is when you really start putting all these features together. Because think about what I can potentially do now. I can sit here and talk to Muse, tell it what I need, give it a problem, and then Muse can potentially just go out, call an actual business, talk to a real person, handle that conversation, and come back to me with what happened in a

10:41transcript of an entire call. That's where this starts feeling just It's less like I'm chatting again with just the normal AI and more like I'm actually delegating something to it. And that is what I really like about Muse. It's not just giving me answers, it's just starting to actually do all this amazing cool stuff for me. And so I guess the real question is if an AI called you right now, told you it was AI and told you it was transcribing the conversation,

11:10would you stay on the phone? or would you hang up? Let me know in the comments because based on my experience this week, it seems like everyone is just gonna hang up. And if you wanna learn more about me, that's gonna be this video right here. Also, if you wanna learn more about maybe Muse,

11:28this is a video that I've done more stuff just about Muse. And Muse, I had a question for you. Since I can't make any more phone calls today, what am I supposed to do with my life? Hey, that's a big question. And it makes sense you're sitting with it while the calls are paused for

11:45today. You've got a lot going. Your family, those videos people connect with.