This little-known agent beats OpenClaw & Hermes?

0:00My agent just built this website and it keeps improving on its own. It's bringing me customers like that. It It's even creating all my social content. Like look at this, Andrew. It's It's like literally making all the content. I got to let go of eight people because it is actually doing customer service cheaper and about 100 x better than the humans were. I I mean, this whole thing is for me is is less doing, which I I I think some people think means that it's about doing less. It is absolutely not about doing less. It's about doing more of the things that really matter. And I

0:29certainly could not do even close to the level that I'm doing that at if I didn't have this army of AI agents working with me. Let's do a screen share and I can show you the whole thing. Presented by Zapier, the AI automation company. What is this that I'm looking at here? So, I get an email once a week from the

0:46agent that is also building my websites. Uh so, the The agents are completely responsible for this. This is like an end-to-end cycle. And it sends me this email once a week with my key metrics from Google Analytics. But, the way that I always think about this is how can I get it to do more, right? What How can I get it to do more and how can I get it to be more proactive? And I think that this is a a common misconception with AI agents is that you really have to just treat them like human employees. And in that, you have to get better at delegating, something

1:16I've been teaching for almost two decades now. So, I was getting this report and it's like, "Okay, well, I I guess that's good. I don't really know what to do with that." So, then I started to tell it like, "Tell me what we're going to What are we going to do with this? How are we going

1:28to improve this?" Because what it's telling you is someone, for example, is saying, "Um on the on the homepage, the average view duration is 49 seconds. On the {slash} books page, people are spending 21 seconds." And so, you say, "Okay, this is interesting. Now, what do I do with it?" That comes up for me all the time

1:44when I get stats like this. Okay. Right. And And I'm also I've I'm a big believer that like everyone who always likes to have dashboards, so there's so many dashboard tools. Like, "That's great, but what are you going to do with that information?" And if you're if you know what you're going to do with that information, then why not just automate

1:58the doing part? So, it now tells me every week, "These are the things that I recommend you do to improve this." Right? So, the first one here is add in article CTAs to blog content. So, the blog has a 71% bounce rate, but people who stay uh average 70 seconds. They're reading, but there's nowhere to go. So, add CTA in article. Great. Next one Next one, target direct traffic with a personalized welcome. Basically saying like, create a you know, specific website just for those people. And then adding social proof uh to the newsletter

2:29page below the fold. All I have to do is write back to that, which I did, and say, "Deploy." And then it does it. It builds it all. And this is probably If I say deploy all this is probably done within about 15 minutes. And then it's going to start measuring and continuously improve over

2:44and over and over. Now, Ari, you're using not Open Claw or Hermes agent. You're using Tasklet. Can you show me their website? Why are you using that instead of the tools that I've been talking about? So, I I've used them all. I have not had as good of experience you Claw is a whole other Claw bot is a whole other thing. I think that it's just it was it they implemented it and deployed it like too quickly and without proper guardrails is I think people got all all over excited and it just didn't really

3:12develop in the right way. Hermes is very very powerful, but I have found it very hard to work with. Tasklet, I I have been consistently impressed with. The only one that's similar to it is twin.so, which is not even a tenth as good in my opinion. So, the thing that makes Tasklet so different and so great is its ability and ease to interact or sorry, integrate

3:35with all the tools that you might use. Okay. So, uh for example, when I was trying to like twin or even with uh Hermes, I think, to get it to connect to Dropbox or to Trello was a real pain in the butt, and it was inconsistent. Whereas with Tasklet, I'd like, "Connect to Trello." and it pops up, authorize it and within about 45 seconds it's got a working Trello connection. And now so it can organize and operate my Trello for me. So this is this is my personal Trello board and this is something like there was an issue with our garage door and you can see right here it's making comments to

4:10me with updates about what it's handling. Talk to me about what it did. It it went to Rhonda, noted no reply, it sent an email to Rhonda. So yeah, so this is basic well so this this is what I love about this. So what again this answers the question of Haslet. It's so easy to integrate with things that I've integrated with almost everything. Gmail, Outlook, Slack, uh Trello, everything. So it has unbelievable amounts of context. So in this situation I basically took a photo of our garage door which was showing some signs of the the wood was the finish was coming off and it's only like

4:44a year old. So I take a picture, this is our Real Craft garage door, look what's happening, follow up with support. So then it's able to go into Gmail, find the original order and the contract, find who we dealt with, the date that we ordered it, all that stuff, the warranty information and then it can send an email to this person and follow up. So that they wrote back it was they replied July 9th and then I'm saying follow up 3 days later because I hadn't heard anything. So it followed up and then I

5:11got an answer. And so it can handle that whole thing like soup to nuts. And you're allowing it to control your personal email and send email as you? Yeah, so basically whenever I set something up it works in what I I I I have a very specific set of rules and like a document that every new agent has to follow and part of that is what I call shadow mode which is usually a week. And in shadow mode everything is a draft, right? So it brings everything up as a draft, I approve it and then it sends it. Doesn't matter if it's a Slack message, if it's email, whatever. Once I

5:42get Once I believe that it knows what it's doing, then I work off of an 85% confidence rating. So, if it's 85% confident or better that it knows that this is the right thing to do, it's allowed to just do it. Can I see this doc? Like afterwards, can we give it to people who are listening? Yeah, yeah. I mean, if they go to lessdoing.ai and they do a free it's a totally free opt-in. There's no upsell, there's nothing. They would get that

6:04whole framework. Okay. All right. So, when you're telling it update my website, all you had to do was give it access to your site, give it access to what Google Analytics? Yeah. And then how does it know what to do with that? How does it Where does it come up with the ideas? Me, well, so it turned out that I actually hadn't had Google Analytics set up correctly and it saw that and fixed

6:23it. How? So, you have to basically get Again, this is like when you're delegating to human beings, it is so important to give people what is the outcome we're trying to achieve. Okay. Right? And and you get this all the time. It's like, well, I you know, I need you to do this thing. And without optimizing a process or really understanding why or what the bigger context is, sometimes you can sort of send people in the wrong direction. And

6:45automation will do that a lot faster. So, in this case, it's like the goal is to get more people to opt into this thing. What do you suggest we do? And it comes up with some ideas like, yeah, that makes sense. All right, let's work towards that. And like that's your new goal. So, this is even content, right? So, it's creating content for me on regular

7:03basis. Okay. And this is really interesting. So, this is the newsletter that it's suggesting we send out tomorrow. Okay. The draft is ready, recommended subject line, it's got the three options, but it has the one that it's recommended, which is this one. Preview text, all that stuff, but this is the really important thing. Vault sources. So, for the last several months, I've had an agent that has doing nothing but ingesting my content and turning it into a markdown file, into atomic notes, and a rag system so that I can recall things. So, basically, it found this OAO framework document, something in there, and there's something about AI coach onboarding

7:41answers. Okay. There's a couple tech links. So, these are things that I found in the last 2 weeks or last week, I guess, that I that I bookmarked because I thought they were interesting websites. Shot and forgot is really cool. It's a website where you can upload a photo and it will do this whole analysis and basically tell you

7:57where it was and everything about it. Um but it basically is using my old content and then looking at time So, it's looking at stuff that's timeless and then looking at current things that are timely and coming up with a subject based on that. So, this is This is what it came up with and it did a whole draft

8:15of that. Okay. When you say you have a whole agent that's just scraping all your past data, this is like a Tasklet agent that's doing it? Yeah. It's a separate Tasklet agent, yeah. see that where where you're instructing it to do that? And then maybe we can come back to the Trello board in a bit, but let's let's take a look at where you So, this is Tasklet. To me, it just looks like a couple of chat chat

8:35instances. Yeah, basically. you How do you interact with it? So, I can interact with any way I want. I can interact with it here in the built-in interface, Okay. but I can also um I can phone, email, I can talk to it through Carbon Voice, Telegram, uh you name it. I mean, really anything. I can I I can actually communicate it with with Trello. So, if I tell it, you know, do um do this thing, right? Then it'll update

9:03that and and respond to that. So, anywhere that you are, you can work with it essentially. So, this is basically going through Dropbox, Evernote, Google Drive, and It's Yeah, so I here's the thing that I don't understand. It seems to me, just looking at the left, that you've got two different agents. So, this is No, there's there's It's funny cuz I I just archived this brain one because it got through all of my content that I had. So, I I'm all I'm showing you what's in the archive. This is the This is the three that I use right now in this particular organization. I have five different organizations, like

9:40different companies. Ah, okay. And so you had one agent just go and grab all your data. That's what we're looking at over here. This is the RE brain. It built it up by saying you told it to do what? You have access to my Google Drive, Obsidian Vault, um containing over 370 notes in my intellectual companion extract from

9:59three book extracted from three books. That's your three books. 80 plus podcast episodes, articles, etc. You wanted it to do that and then put all the all the data into these eight fold into these six folders. Right? And that's what it knew to do. That's all the instructions you gave it? No, went even further. No, no, this is I mean this is this is a summary essentially. I mean this has been going on for months, but it again, part of my foundational rules is Kaizen, right? So every agent is designed from the base to improve itself in some way or form every week, right? So every week

10:33it's supposed to look back at what it did and think, how can I do this better? And then suggest it. Uh so it's it's again, it's this constantly improving thing. It's never just like set it and forget it. It's always how can you do this even better? So uh the Yeah, so it'll it'll it's it came up with LinkedIn stuff. Looks at hooks,

10:51drafts, all that. One of the things that it came up with that I thought was so fun is it it identified five things, five controversial things that I said over 10 years ago that other big productivity uh gurus and experts have since like validated. Okay. And it's like you said it in 2014 and you know, Cal Newport started talking about it in 2018. And you said it this and um James Clear said it in 2020. I was like, that's that was cool. So it's like uh

11:23but it found that on its own. How expensive would you say it was for it to put together all this database on your past writing? Uh it is extremely cheap, actually. So, the [snorts] uh I'll give you an example here. So, for it to do an entire sort of overview of what it had built, wh- I mean, a summary of everything it's done so far, cost Oh, well, this response that that's

11:49that's too cheap, actually. Hold on. That was 20 credits. Uh yeah, okay, 491 credits for the last run that it did, basically, to go through some notes and stuff. Um so, credits on Tasklet are 10,000 credits for 25 bucks a month, uh 40,000 credits for the 100 bucks a month plan. Yeah, right. There you go. you also get bonus credits every day, I

12:12guess just for showing up. 491 credits. So, what's that, like For context, on the $25 So, it's only a buck 50? Not a Like, on the $25 a month plan, you also get 600 bonus credits a day, so it's part of the bonus credits. Okay, that's pretty inexpensive. I see how it's working here. Um just show me what's on the bottom. There's standard chat, and then I see the paperclip, that's for adding. The 11 is for how many connections you've given it. Can I

12:37see what connections are? I see. Okay. So, So, this is the thing. If it has a number of different options, it can do a direct API connection. It has pre-built integrations for a lot of tools out there. But, if it doesn't, or that doesn't exist, it can spin up its own virtual browser and log in to pretty

12:54much any site you want. Interesting. So, that's how when you're responding to comments on TikTok, it is pulling up a browser, using your username and password, logging into it in the cloud, okay? And then what's the button to the right of that, the middle button that looks like a computer screen? That's it's That's when it has That's the browser that it has access

13:12to? So, it has its own virtual Chrome instance. It used to have a virtual computer, which now they've moved just to a virtual browser cuz they guess that works a lot more efficiently. So, and this has a bunch of saved passwords in it from my stuff, you You it's like it it it's got How do you share passwords with it? One

13:28password? No, right here. Just give it to it. You just chat it to it. Okay. It's a secure virtual environment. And this is the really fun thing, too. When it does like a two-factor authentication, that sends a code to my email, it has access to my email. So, it goes in and gets it. This is scary good. Okay. Um I know a lot of people are just freaked out just hearing that. To the right of that was

13:46the what to call What is that one? Triggers? Okay. This is like automations. You can have, you know, an email comes in or a schedule or a webhook or you the one that I that I want that I've got Hermes agent doing, but um I hate when it fails. It's as soon as I publish an episode, just go and tell the creator that I did it with, tell the founder, tell the

14:07co-host, it's up and here's a link. Okay. I got you there. That's all the different ways that you could communicate with it. It had your phone number, your email, your your uh uh what was the app that you use instead of Telegram to chat with it? Carbon Voice. Carbon Voice. Okay. Why do you like Carbon Voice instead of Telegram or

14:22Discord or all these other things? Why? Yeah. It's It's so I was a big Voxer guy for a long time. Carbon Voice has just taken things to the next level. Uh so, it's primarily a voice communication tool. It's the only way that I communicate with my coaching clients asynchronously throughout the world. It uh automatically transcribes every message. It does an AI summary of every message. It has a very very solid MCP server, so you can pull messages in, you can put messages out uh sorry, you can pull messages out of that, you put messages into it. Uh it has built-in AI actions. It has real-time or well,

14:54real-time. It does automatic translations and it'll do text to voice in a cloned voice. It's just such a great Would you go to the home page just so I get a sense of what it looks like? Carbon Voice? Never heard of it before this. Um it's it's Yeah. I think this is I don't know if this is going to be the home page or this is going to be my

15:11account. Oh, it might be your personal Okay. It might end up being too personal. If it is, we'll just block it out. Okay. And then is this another paid plan that you need for this? No, I use the free plan on the I mean Uh no, it's if you the free plan on this

15:25is great. What about threading? I know that a lot of people switch to Discord because they want threading. Is that a thing that's here? It has threading. Wow, [snorts] so you ask it something, it replies, you ask it back again. Got it. Okay. So this is a conversation with my AI chief of staff Nexus.

15:40Mhm. All right, so I said to it uh What did I say? Here, I want to try a new idea. So this was great. So this is actually not only asking it to do things, but asking it to build and improve something. So let me just get rid of [snorts] the summary here. So you can do an automatic bulleted summary, which I saw these are voice messages that get

16:00transcribed. Yes, so Yeah, wow. I wish iMessage did a better job with that. It's such a pain. I can't hear it. We're not sharing with audio. That's okay though. But this This allows you to hear it and then it's transcribing for your Tasklet agent, so it doesn't have to burn credits transcribing it. Correct. And then this is the response

16:20response from my agent. Love this. Here's the plan. Every task you So it confirms that I'm going to populate the board right now and so on. sending you or you're it's sending you text, not voice. Which I imagine you could get voice I click on this, I can it'll read it to me. [laughter] Okay. All right, let's go on to the next thing. So this is site building and improving. Let's see the homepage just

16:38to get a sense of what it looks like. This is This is what it built from scratch and every week it sends you suggestions for what to do to improve it. You tell it go do it and that's it and it improves it. What about um we talked a little bit about social creation. Can you show me how it creates social content for you? What's your flow

16:54with that? So the Typically what I try to do is I like to start with a video because, you know, we can make pretty much anything from video. We can make uh audio only, we can make pod we can make I've seen your videos on Instagram. It's basically just you looking at your phone. Yeah, you know, just talking about stuff. Uh so I I like this as a this is a separate tool Zerneox, which I I just like it cuz it connects with all the different social sites really well. It also has WhatsApp, which is such a pain

17:24to connect with. This is like a buffer that has more more channels. a buffer, but it's it's it's API focused, right? So, this really is not meant for a human to use. Why do you Why do you care that it lets you publish to WhatsApp? Are you publishing social content to WhatsApp? No. Um so, interestingly, in one of the companies that I'm involved in, we There is a I I oversee uh the legal department for it, which is basic There's There's um a national judicial issue that that this particular company is focused on. And I got added to a WhatsApp group with 94 lawyers that I really have no place

18:00being in, and they have all this chatter all the time, and I have no idea what they're talking about. So, it can just pull all that in, and basically get any relevant information that it needs from that. Oh, so it's two-way. It's not just I'm going to let you publish to these channels. It's also I'm going to suck in some data from it, and I'll sync I'll synthesize it, or I'll summarize it for you. Got it. Okay. So, that's So, now this is your social posts. Yeah. This Now, this is your agent created all

18:23these, I'm assuming. Correct. So, I made the video, and then it says, like, this is the LinkedIn post that it came up with from that. All right. I don't mean to be a jerk here, but I've seen your social posts. They They don't get a ton of views. Yeah, I know. They don't need to. I mean, well, fair enough, but this last one, this AI skill one on Tik Tok, is I think it's up to like 16,000,

18:47which is pretty good for me on Tik Tok. I don't need a lot of views. Honestly, like, if I get, you know, four or five conversions, that's that's pretty good for me. And is it monitoring conversions from it, too? Is it that what it It It can optimize for conversions? Yes. How does it know that the Tik Tok that we did yesterday that got 400 views

19:05converted at two two customers for us? So, I I do some of the pretty standard stuff sometimes, where it's like, use this keyword, and I'll send you the thing, you know? Um so we can sort of track that that way. Like this person did that, then they opted in, and it'll look that whole journey. I'm not I'm not looking at volume because I you know, my coaching is a fairly high-ticket item, and I also don't want 100 people doing my coaching. Uh so if I get a couple a month, like that's that's great for me, and

19:31Okay. it it it seems to work. What what tool do you use to if people comment, then they get So Tasklet's watching it. Tasklet because Tasklet is watching the comments, and if somebody comments, it will go in DM using the browser? Yeah. Holy smokes. And and and I actually I can personalize it obviously, so like Right. Unlike I use ManyChat. I really like ManyChat. I

19:53Yeah, ManyChat's great. It's fantastic. This is This is like that, but now you get to customize it. Okay. reason and the thing is the reason I like doing it with um What are we looking at here? What is this? This is your Zernio. This is the the app. Got it. So Zernio will see the comments. Tasklet just needs to log in

20:10here and reply to all of them. Correct. Including LinkedIn? Yeah, LinkedIn too. The most annoying network that hates all agents? It can do it without getting you booted? Yeah, cuz it's going in through a virtual browser, logging in in my account, and then doing the thing. Interesting. This is so but LinkedIn can catch us stuff. The fact that they

20:29didn't is eye-opening. Okay. Well, because it's not doing anything spammy. It's it's uh it's not doing any Just replying, but it's automation, and LinkedIn doesn't love automation, but okay. They The The fact that they allowed it for this long means that they that they are allowing it. Um let's talk about how it's creating content. How is it taking that video and chopping it up

20:47into smaller pieces that make sense? So for that, we're using Vizard. Vizard, is it? I think is the one. So basically, you just find the tool, you connect it in, and it figures out what to do with it. Yes, exactly. What's Vizard? Like can I see Vizard? I never heard of this thing. Vizard is like uh

21:05Vizard? Like a wizard with a V. It's like Opus. Okay. But it just works really well with AI, so basically small clips, got it. Okay. Yeah. So interesting. And then how much editing can you do on it? Can you go in and say, you know what, I don't like it, this is too short, this is too long. You can. And it'll go in and it'll adjust

21:22it. Yeah, but I'll I'll be honest, I kind of take the approach that like I don't this is not I don't really know. Like the it basically like you probably can come up with something better than me, AI, then so let's let's go with your version and we'll just test them and and you

21:35know, reiterate. You know what? I've seen a lot of people, Ari, who do this. I, as a perfectionist, am so irritated that yesterday's thumbnail for the pod for the podcast went out without showing it to me. That I I was a little incensed and then I said, okay, I better take just a breath and just let it go for a little bit, let people run with it. And these are human beings who know me and are

21:57looking out for me. How do you allow AI, which is very capable of creating slop, and we'll get to what you're showing on the screen cuz I want to get to that, too. But how do you allow AI to just write and create video in your in your name when you are content more than I am? You're the

22:11author, you're the guy. I mean, [snorts] it is I am making the video, right? So it is my voice, it is me talking. you up to say anything. I could chop you up to say that you killed your mother yesterday, right? you could. Um You know, it's funny. So this has been a problem for me for no, problem a thing for 15 years because I used to get emails from people being like, "Hey Ari, or is it Ari's VA?" And it's like, "No, no, it's really me, I promise." Like I have to like see, you know, send today's newspaper Because you were early being the less

22:39doing guy ahead of the pack. I I think 15 years maybe is being too too conservative, even longer than that. You're the guy who says, "Let other people do for you." And you're saying back then people used to say, "How could you let some virtual assistant run your company?" You got comfortable there, you're comfortable here. Okay. But and so this is the thing is like when when people are coaching and this is one of the other things that why it's a benefit for me to be using Carbon Voice with my coaching clients. It's my It's my voice. Like it's me talking to

23:07you. Nobody else is talking. There's no assistant in there or anything. My AI will read it sometimes just because sometimes I I have because I'm doing this asynchronously, I kind of figured out a way to scale one-on-one coaching. So, there are times where I don't want to like crisscross clients or things that I'm like something that I might have said that I didn't. So, sometimes I just sort of got check things with the with like Claude will look at it. But, the whole point of Less Doing, the whole point of automation, everything has always been to enhance the human element, to allow me to have greater

23:40connection and greater, uh, you know, opportunities to do things because all the other stuff is being handled. So, I'm okay with something that might be put out there that's not perfect. At the end of the day, the people that I'm actually interacting with that are really, really, really benefiting from the very, very high-level stuff where it's just me, they're getting just me and I promise you, those messages are very raw

24:03that that they're getting. Okay. This is This is a different philosophy that I've got to get comfortable with or at least get closer to the philosophy of, "Listen, Andrew, every little thing that's on the internet doesn't have to be the perfect representation of you. Just be less precious about it and as a result, you're going to end up with things that matter to you more, like customers who really care about you, who you're more engaged with, time with your kids." Uh, for me, I got enough time

24:28with the kids, more running. You know, that Yes, and and this is the thing that I think I've learned in so many different facets of my life, not the least of which is is working in EMS also as a volunteer for so many years. No matter what you think you're putting out in the world, people will interpret things the way that they want to interpret them. And you can do your best to present in the right way and do things that This is different. This is like when you're creating, whether it's social content or your book, there is like an element of the perfect version of you

24:59being put out into the world. It has to Are you laughing at me or you laughing in recognition? It's okay to laugh at me. Uh yeah, I the What is the perfect version of you, really? I don't know, but I but I have to tell you this, Ari. The first few words that you said in this interview, I made a mental note to come back to the editor and say, "Cut it out because we're not

25:17getting into the action fast enough." And then I also said, "Andrew, let this part of the conversation breathe. It doesn't have to be like another app every 5 seconds." So, I get it, but you're saying let go of that. Yeah, so I'm trying to find if I can find this cuz it recently happened. I put this video out that I thought was really good on Tik Tok, and it got a lot of really great comments, and some woman

25:40just wrote, "Terrible." [laughter] And I was like, "Why? Like, what do you mean?" And it was I wasn't even saying anything like controversial. It was something about um uh it was just something about AI and like and working with AI, but she just said, "Terrible." Like, all these other people are like, "Oh my god, this is completely changing the way that I'm thinking about AI. Like, this is so great." "Terrible." It's like, "What What did you get from this that

26:04made you think that this is terrible?" I know, and I I'm the kind of person who want to hunt her down and just ask her, "Tell me." And then it'll In the end, it'll be, "Terrible that my internet wasn't working and I couldn't see you, and I was trying to let Tik Tok know about it cuz they read comments and then All right, anyway. Okay, so now let's let's keep going here. You were about to show me something where uh your agent was responding to messages. That's what you had up on the screen, right? The comments that it was responding back to

26:29this. That's what we're looking at here. These are comments it sees. So, it types back to you what the comment is, and then it tells you what it responded to. Is that what it is? Yeah, so this was here, um I wrote Where is it? Yeah, one of my Tik Toks is blowing up. It's got over 7 I wrote this. Should you get in there Should you get in there and respond to all the comments? It's like, "Yeah, honestly, yeah. It's a good idea. So, uh it went into it. Uh it it uh this was checking something on Zernio. It realized very quickly that it couldn't do the TikTok

27:02comments through Zernio, which is I knew that was going to be the case. So, then it went into the browser. And these were the things that it said it's going to do. So, someone wrote this and it wrote that. It wrote that, you know, so this is what it wanted to do. Okay. All right, that kind of goes into

27:20customer service. Did you legitimately replace human beings with an agent now? Yeah, so this was like the biggest win of the last week. So, uh several months ago a client asked me to come in and and take over some stuff in their their company and one of them was customer service. And they really wanted 24/7 support.

27:40It's a consumer packaged goods company. And they they didn't have that. So, I brought in a company called Influx, which has been around forever, great company, and they provide outsourced customer service. We immediately got six people in all the different time zones, so we had 24/7 support, and they were doing well. Uh you were definitely seeing inconsistencies. There was definitely like a learning curve. And they were escalating about 50% of the tickets to the one internal customer service

28:09person we have. And we kept trying to work on that, like, you know, this is something you can deal with yourself, this is something you can tell them. And it it was fine. But basically, my goal, I was trying to get our first response time to under 15 minutes, and our time to resolution to under 180 minutes. And in four or five months, I was just never able to even get close to that. We would have tickets that might be sitting for 30 hours. Not without a response, but

28:33before it was resolved. So, the whole time I've had an AI AI agent like looking at the customer service stuff and optimizing certain things and trying to fix things. But finally, I was like, "Could you just deal Can you handle these escalations?" And it looked at them, and in 117 escalations it was able to deal with 113 of them. Cuz it was like, "Log into this WordPress site and fix the coupon code that's not working." This person said, "Oh, this person said that they got a

28:56refund issued, but they never got it." Well, we went into WooCommerce and saw that it was refunded, but then the ACH processor didn't actually do it. So, let me push that through. So, the AI was able to do all that stuff. So, then I was like, well, "Could you do the front end stuff, too?" It was like, "Yeah, of course I can." So, it started answering the front end. And in 48 hours, I got my response time down to an average first response of 44 seconds and an average time to resolution

29:23of 2 minutes. From what was it before? Over 180 minutes. Wow, that's is not bad, actually. So, I it's 2 minutes to fully resolve your issue. Um, and it's writing stuff that is so human and so empathetic, and people are now for the first time ever responding with five-star reviews saying this is the best customer service they've ever had. And now, we can actually start to build in revenue expansion. And finally, for the first time, be like, "Hey, you've ordered this product five times in the last few months. Have you ever tried this other product a lot of our customers really like?" And I mean, it's it's mind-blowing. And the

29:58best part is that we were paying $20,000 a month for the outsourced customer service and Intercom basically have all those seats. And now, I'm I've got it down basically it's $2,000 a month with the agent. And the agent is Taskade. Yeah. How is it doing customer service? Where is it doing it? It's logging into what tool are you using for customer service

30:18email? Intercom. Intercom. So, but it now needs just one access. Okay. Yeah. So, so this is really funny because it was it was starting to get it was doing really great, and then it started to slow down a little bit. And I said, "Why are we Why is our response time slowing down?" It's like, "Well, cuz I'm getting distracted, basically. It's like I'm building the back end reporting and improvements while at the same time dealing with the front end." I was like, "Oh, okay. So, should we split you off so that we have a customer service supervisor and then a a CSR? And it's like, yeah, that'd be great. So now I

30:47have an agent that is just a CSR who I call Caesar. Okay, and that's on the left is Caesar, the CSR. Got it. Yeah, who works for the supervisor. I see. the supervisor is you see it's I'm not doing anything. It's all it's it's doing all this stuff. Uh Oh, that's a trigger. The trigger is CSR one direct escalation read payload from block post thread uh acknowledging to ops channel immediately then handle per supervisor escalation handler.md. That's a markdown file that you created on how to do it or it created for itself. Got it. Now Johnny

31:20is handled. Excellent. Now wait, look at this. Okay, so Bolt is the payment processor, right? Bypass works, but it's saying so someone needs to open a support ticket with Bolt directly. Who's the right contact there? So I said, I don't know, you figure it out. [laughter] And look, on it. And when you say I I I don't know you figure it out. Where is it Where are you seeing these messages? Do you keep logging into here to see if there's any messages for you or you just going back to that other app that you told me

31:46about? No, so so I have a I have this all happening in Slack. Again, I treat it like it's I I treat it like a sell a team member. So I have a sales I CS Sorry, I have a customer service channel in Slack, but then I also have an agent team channel in Slack where literally the super the CSR will say supervisor needed. It'll post the message in Slack and then the supervisor

32:09will respond there so I can see. So look, okay, we got a here it it it said on it, right? All I said was you figure it out. Full picture, three missed opportunities, paid blah blah great. Checking with Commerce and ShipHero right now because it's got all of that. It has access to all of that. Uh So it found this transaction, cancel the Commerce order first then check the

32:31I didn't tell it to do this. This is incredible. And I do like also that you can put it into Slack. It becomes its own This is kind of becoming a commercial for Taskade, I guess. But, um Well, it's the look. This is a stock ACH, not a fulfillment issue. The order was never going to ship. Canceling it and now telling him what actually happened and checking the

32:49portal for whether it's doing it all. Well, I guess for disclosure purposes, this is not a commercial for Taskade. I have no idea I The only connection that I have to Taskade is through you. Ari, you've told me about him by email a few times. And I should say you blew my mind because this I thought I was talking to you via email. Do you want to just look that email up and just show that it the conversation? I assumed cuz I've known you for years. We did an interview like over a decade ago. I forget the illness that you had, but I had the same

33:20illness. You got over it. What was it? Crohn's. Crohn's. I had Crohn's disease, too. You got past it. This was like years after you. You got past it. I go, "Okay, I guess you can get past this thing." Um anyway, so this is you can You could Let me see this. Uh "Hi, Andrew. I've been following your recent AI series." It So, this is interesting. This is why I thought it was it was you. I just assumed it because it said, "I've been following

33:40your recent series." [snorts] I think there's a mix of the conversation. That looked like it's like the where I interviewed you. "Good to reconnect. What are you building?" "Your agent architecture on I come back to you on." And you say Taskade. How did it know? It just knew Taskade. And it came in and responded

33:55with that. Mhm. Yeah, I never even saw this one. [snorts] Interesting. And I go And then I said, "Ari, sadly I haven't gotten back to Sorry, I haven't gotten back to him. Still trying to figure out what the right approach is for these in AI interviews." Which I I still am. I'm getting a little bit better at it. For now, I said back to you, "What I'm seeing is that whatever the thing is that is more powerful than the what was out there yesterday is what everyone gets excited about." And then anyway,

34:17I'm explaining to you what I'm thinking. And you say, "I could appreciate that." "For me, the use of AI agents is still the proper delegation. I said it well here. This is not you grabbing that link that Instagram No, and I honestly I don't I I think me I don't think I would say like I said it well here, but that you know, it it

34:35worked. Okay, and then this is me bouncing back to you. Thank you right now I found two things work especially well. Number one, the weekly GitHub show, which is this is like me telling you about what's going on in my business. And then the second one is deep dive into software everyone is curious about like Hermes agent.

34:49We should talk about that. This was it. Blows Hermes out of the water for me. This was you but it wasn't you. It was your agent. But I so I have said that. I've said that and it it used that. And so every time it responds as you it goes back to the markdown not document but table of files to check

35:07about what you said in the past? Yep, which uses more credits, but it makes it better. But that's a ton of credits for every message from you. No, it's not. It's it's 20 credits probably doing that. Okay, and then look at me. This is like such a douchey thing to say, but I'm going to be open. I said, "I don't think I'll be able to get enough views for you on it. There just isn't enough buzz and curiosity around it." And you go, "That's not what I'm seeing." But you

35:30know your audience. But this this last message was me. That was I that appreciate the consideration. Okay, yeah, cuz there's a typo in there. And then oh, that's not what I'm seeing is what set me off. And then I went to VidIQ to do some research and I just shared some of what it showed me. And you go, "Okay, let's book the interview." And you say, "Don, who

35:47booked the interview?" It did. It clicked the link in the thing that I sent you and booked the interview? Yeah. Wow, wee dude. I had Okay, uh All right, I got I got another one for you. You you know Nathan Chan from Founder? Yeah, yeah. Yeah. So, I've known Nathan forever. I've done like three or four courses at the top that's going AIO? I I'm not

36:10into you that much. Gmail's new thing, which is not bad actually. I haven't seen it, but okay. It's giving you an AI overview, okay. Here, [snorts] look. I didn't write this. It's been a minute since we worked together on Founder courses. And it knew that you'd worked with him on Founder courses. I can't freaking believe that you're reaching out to Nathan this way. Nathan is someone, you know, personally it's a

36:29valuable relationship. Well, wait. Hold on. Like so so then they said, um Wait, this was Oh, yeah. "Hey man, hope you're doing well. Any chance we can apply this to e-com founders?" And I said, "Too easy." And uh I Here. It It I said "Too easy." And then it wrote this whole thing here. "Absolutely, Max. Ready to happy to do whatever format works. Pre-recording or live, short-form or full episode. So I've worked with e-commerce founders in the founder community before." Wow, it

36:58knew that, too. [snorts] Mhm. And then it was like, "This sounds great. Uh and then we love this angle. Feels Feels tailor-made for our e-com audience." Yeah, sure it does. It's good that it I cannot believe this. All right, you're freaking blowing my mind. But but all these suggestions, again, are based on my content that it knows. Still, I I would not let it talk to my friends or my personal contacts like like you did, but that's that's really good. I have to say, your social is is good. It's not that It's It's okay. This is killer. This is killer. The fact that you could get to Nathan this way, and

37:34I'm reading it, it doesn't feel douchey at all. In In my interaction with you, I was the one who was douchier, but because I was vulnerable in letting you in on what I was thinking. That was Okay. All right, I have one other note here to talk about personal assistant work. I hate dealing with all the things like my kids' camp, my I need a plumber, you have to call the plumber, you have

37:53to create I have to create a database. It can dial out for you to service like this? use bland.ai. What is it? Bland? B L A And b l a n d dot a i. So it It was so great. It called our vet because I I needed an invoice from them. It called the vet and it spelled my cat's name, and the cat It's a French name. So it spelled the name of the cat for the person, and then it got the invoice, and then it submitted the invoice to the insurance for me. So, it did the whole thing soup to nuts. I I I

38:26I had an email somebody the other day to follow up on something. They didn't get back to me. I'm like, "Just call them." And so, it called. And it And it dealt with it that way. And it's really good. It's really good uh voice AI. And this is it's making call as a human being, and it knows the spelling of your cat because before the call, it checks your email and everything else? Or where

38:44does it know the the name of the cat? I'm not even sure on that one, honestly. Um I guess I um I don't know. I don't know on that one. Okay. But you But the the the way that you arm it is you give it your writing so that it has context, and it knows your voice. You give it your email and a

39:02couple of other things like that. Okay. The The other thing I saw on your Trello board, I said we'll come back to the Trello board. Would you bring that back up for a moment? The Like it does returns on on your Trello board, too? Like you'll tell it go return packages. Don't open that cuz it's going to have

39:14personal information in it. Yeah, so I can just take a picture and be like, "I need to return this." So, it can make it go into Amazon and do the whole thing, or it can go to the company, and But So, okay. Perfect example of that. Uh we had a We had a hot tub cover from this company. And 5 weeks in to getting it, I opened it up, and there was like a tear in it that was clearly not us. So, I took a picture. I was like, "This is We You know, we We

39:37shouldn't This shouldn't be the case." It went back, found the email of the order, went to the person's website, found the like the warranty information, and then crafted an email to the guy with all this stuff. And he wrote back a really kind of like nasty-ish email about how like it's clearly we were like using it poorly or something. And so, uh it then I I with my direction, it went to American Express and wrote up the whole challenge with American Express on it. And it got They They sided with us, and that was that. And so, like But it has all the context again, which is just

40:12so cool. Okay. Um just give me a list of tools that you use, and we'll give it to people cuz I've been trying to make a list here um, and it's too much. Like bland.ai, uh, what was the other one? I Man, I wrote it all different places. I'm going to have to put

40:26Zerno. What was it? Zerno is Zerno is for social. Zerno for social, what else? Um, Carbon Voice. For for communicating with it? Yeah, Vizard.ai just for clipping, you know. For clipping? [clears throat] I mean the the brain of everything is Taskade, obviously. Okay. All right. Folks, this is why I get excited about this. I feel like we are on the cusp of something big, but most of us don't know what's out there

40:50because there isn't like a menu. Everyone's discovering another little app. I heard about Taskade a little bit. I never knew what it was about until Ari kept Well, Ari's agent kept messaging me about it. And now that I see it, my mind is freaking blown. The whole idea behind doing this podcast is to see what's out there, what people are doing to be energized to come up with new ideas. If there other people like Ari and there aren't other people like Ari, but there are there other people I should be knowing I should be interviewing like this, let me know about them in the comments. I'll have my email address cuz

41:14I want to hear from you. And so far I am emailing and responding myself, but we'll see if I could set up an agent like this. And for the next interview, if you like this one, I got another founder who's using an agent OpenClaw, which is like more of the the mainstream thing. You'll see it there. Watch the

41:26interview and I'll see you there.