Easy Hermes management

0:00I have tried everything from when Chat GPT came out and then Perplexity and Claude and open Claude and Hermes. I've tried it all. And so far the best setup I could find is Hermes with G brain and paperclip. I can just share my screen with you and show you. Presented by Zapier, the AI automation company.

0:21This is a post that Hermes wrote for me. I wanted I felt like it would be a good Twitter post and just a good update for my audience if I just explained everything I built on Hermes so far. Mhm. I couldn't remember what that was. I've just been building like a madman. And so I created a new pers uh profile on Hermes. That's a new trick that I learned. You can create different profiles, each of them having their own soul.md file. So if they're they have their own unique skills, they have their own unique name and and personality. So I created Nikki really quickly, uh trained her up on my voice and my

1:00writing style and all that. And I then I just because Nikki is Hermes, I said, "Hey Nikki, what have we done so far on Hermes?" And I was like, "Oh, here's the whole history of everything we've installed." And I said, "Okay, now what I want you to do is I want you to write that up into a long-form Twitter post, make it viral, keep it under 800 words, and start with the sentence, 'Everything I've built and installed with Hermes so far.'" And uh of course she started with

1:28herself at the top. Uh and then it just you know, you can see it just listed everything out that we built. And this was her first post right out of the gate, literally just copy-pasted. And uh by the way, Nikki wrote this with a little kissy face down there. I just slapped a picture of me and my wife on there and 7,000 views on on the first post, you know. So that was you know, better than the average that I post on on a normal. And I was like, "All right, I'm sold. You know, Nikki [laughter] Hermes Nikki is is my new content marketer now and she wrote a couple of

2:03other posts and they've done well as well. Okay, so that's one thing social media. You also say that it handles your customer support tickets. Let's take a look at how it does that. All right, so here we've got um Telegram. This is Hermes and I've added him to a group with me and my wife. You can see there's three members here. This is our support group and so Jeffrey handles our customer support. Nikki's my content manager and you can see in here that he's closing tickets and replying

2:34to tickets. Real customer report reporting an issue. Did it handle that real customer reporting an issue? Yeah, we've been giving it more and more data and trying to connect it directly to the cart. Okay, so but this is not you. This is actually Hermes responding to those customer support tickets. I would say it's about nine I'll say 90 to be like ultra conservative, but it's probably

2:56higher than 90% of what we're doing now. Yeah. What's the way that you're engaging with it and giving it guidance to respond to these support tickets? In the beginning it was um explaining what we wanted. You have to connect it API keys, all this stuff. All right, welcome you're into our support box. Go go read past tickets so

3:17you can understand how to write them. And then, you know, we realized, you know, the first thing we want is, you know, we do get some spam messages in there. We get a bunch of Zoom tickets. We get, you know, spammers. We get So just create a cron job every morning at 6:00 a.m. to go in there just get rid of the stuff that's not actual customer

3:34support. Yep. Then from there we introduced it to our knowledge base and was like, all right, a lot of these questions you can just answer. And we started with Jeffrey would have to send us a draft and then we would approve it. But like, he was already starting to write better than we were anyway. So we were like, all right, Jeffrey, just just go ahead and do it. We used to have a employee that managed this and it's writing better than we were. So, we're just letting it do it. Can I see how you trained it? Yeah, okay, here's a

4:04little bit of the training. Okay, so Jeffrey is kind of Hermes, Nikki is a separate profile on Hermes, and then we added Jeffrey to a group with me and my wife, that way we could just have all support stuff talked about in one specific group. And so Jeffrey knows when he's talking about support, only bring it to this group, not to my

4:28main chat with it. Okay, and here's here's a ticket. For the ticket would said, this is wifey. We need to share the ad skills focus in Google Ads platform and all of its potential as well as that got it. Okay, so you got that. She's guiding him. She's then guiding him further with more messages. Here's a draft for the

4:49person. It's honest and clear, etc. All right. The great part about Hermes is when you have interactions like that, it then saves that to memory, but also updates its skill file, so that it'll always remember to handle those kind of situations. And then adding on G brain, now it creates a customer page for every single customer, so that it's remembering issues, past issues, and we can see serial refunders

5:18if there are, you know. Uh yeah. Let's see your setup. We looked at a little bit of the customer support chats. Can you show me some of the Jeffrey chats? Paper clips are project management software. Do you build it out in Telegram? Yeah. Oh, you do. You don't use the Paperclip interface? I don't and I've even in fact, let me see, I'll show you right here cuz I I believe that this was the I don't think we are supposed to touch Paperclip. I

5:41think you are. But So, here's what I said here's what I said. That's what you said. I said, if I understand correctly, Paperclip is meant to be managed by you, me giving you updates, you pressing the buttons, and Paperclip just makes things visible." That's exactly right. Think of it this way. You are the CEO, you set direction, make decisions. Paperclip is the operation dashboard. I'm the ops manager. I keep it updated, execute the

6:04tasks, manage the agents inside of it. So. So then it you don't even look at Paperclip at all. Do you use that web browser navigation to look at it? Oh, yeah. I I have it. You know, I don't know. Yeah, yeah. Here's So, this is the one that I'm I'm building out right now. This is a new one, so it's it's not everything is done on this one. Um but yeah, this is the one we have to go

6:25through. which I By the way, we've got a whole video with the founder of Paperclip where Dota showed me how to set this up. But essentially, what we're looking at here is the company structure. You've got a the marketing director, you've got a media buyer, social media manager, etc. Okay, it sets it up beautifully and very simply. Yeah, I built my own marketing agency, and all my products will be the clients of this marketing agency, and that's what me and Jeffrey are working on right now. Okay. And if I go to this one, it's a little bit more active, so we can see Yeah, let's see a

6:55project in here. In the inbox, it shows you all the tasks. So, like the the same view, this one. Okay, so Faith Follows is just a newsletter, so it's inviting churches Mhm. to the free training, and then it's also publishing a weekly newsletter. Uh it's connected directly to my Kit account, so that it can go in there and publish, as well as

7:17look at open rates and all that stuff. And I give it a database of contact information, so it can just go outreach for me as well. And then, so here's the organization. We place all of our skills in here, and that's how the employees have their training. And then, the inbox is where you can track all the tasks, the work. It's your approval gateway. Uh and you I believe you're really just supposed to kind of look at this you're visually and then I can say like I see here there's some things that are blocked and and failed and so I would and and now I use

7:52telegram you know on my phone I hold down the audio button and while I am looking at it I just talk about what I'm seeing and what it should do and then Jeffrey goes okay and then I can just watch it start changing the buttons and deleting things and green lights go on like this was all red earlier this morning and now we've got some greens blue means to do red with an X is failed red with no X means it's blocked for currently so Say something that would show up as a task over here let's see what that looks like give it a task

8:22that's fairly reasonable but benign. [snorts] Write another issue of the Faith Funnels newsletter based on Hobby Lobby CEO so Okay I'm looking for the action up on the screen. Yeah I would But I'm I'm getting it and we're going to go into why G Brain next but I'm getting why this is useful. While we're waiting for it to show up on the screen this is a good time for me to say that my sponsor is Zapier and Justin for you and everybody else you should know that the beauty of using Zapier is that they allow you to connect to your email and all your other tools without

8:59giving your agent so much control that it could delete or send messages without your permission. In fact if you don't want it to it cannot ever send messages but it can read your messages. All right let's take a look at what it did so far Zapier MCP is what I use to do that. All right there it is. Hobby Lobby CEO who gave his company to God click it let's see what's on the

9:20inside of this. Ah okay. And so now this is all done in here. It doesn't say I'm going to do it it just did it in this case. Yes. Okay all right. Because I've already been through the like approval gates and and all that stuff and Yeah. All right, excellent. Let's now talk about G brain. You love G brain. Here's what I understand that it does. It's Garry Tan, the head of Y Combinator, recognizing that a lot of us love all these agents, but we can't stand how much they forget. And so he said, "I think I know how to organize their memory better so that it so that they

9:57don't forget." And that's what you love and that's what you're using and you're telling me here what what are we looking at? Okay, so this is a customer page. This is one of the things I like about Garry's system is you can create pages about everything. So if you're a uh you know, if you're trying to pitch investors, you can have a page for each investor and it's going to remember everything about those investors and you kind of build out your network and things like that. For me, using it for customer support, it's creating a page for every customer that writes in and then so above the bar is this is the the

10:32unique thing that his system is doing. Above the bar is kind of the summary. So as things are happening below the bar, below the bar is the accurate, you know, transactions, you know, everything that's happened, right? And then as things are happening below the bar, it's then adjusting above the bar so that you constantly have a good summary of the relationship with this customer. But then it can go down and and track real stuff. Okay, so this is a customer record and instead of saving everything into that customer record or just whatever it thinks it's useful, what it does is it saves a lot of information below the bar in that

11:11timeline and in the above the bar section as you call it, it summarizes it. So like I can see the support status, high sensitivity, resolve, flag for history, the profile information about them. And so your agent doesn't have to read the full document, it gets the summary and then decides whether it wants to go in and read the rest of it.

11:29Yes. That's the beauty of it. And so this is just one customer. Can I see the overall structure to understand why why and how it works? That's I don't know how. I can ask Jeffrey if I can do that, but that's like on the server. I would have to I don't know how to To be honest, I don't

11:45know how to access that. Interesting. So, you don't even like access it on a computer. You're just doing it in the cloud, and all you see is files like this. I just like you saw me texting with Jeffrey, talking with Jeffrey. That's all I'm doing, and then things are happening. And that's why I like the paperclip edition is because paperclip makes everything that I'm doing visible so that I can track what's happening, you know, cuz it does get to be a lot just in Telegram itself. It does. You It's hard to keep track of it, and then if you try to bring it into um a standard project management software,

12:19it becomes difficult to keep it in there. It becomes difficult to have the interaction work. And so, paperclip does keep that organized well. Okay, I see. So, yeah, you didn't even You didn't even get that file from your computer. What you did was you said to Jeffrey, your Hermes agent, go and get me a file to show how G brain helps you organize your thinking. It sent that to you, and you're just showing it to me in a browser. All right. This is the easy mode, it feels like, for running an agent. Why do you like Hermes as a tool better than OpenClaw? You even did a

12:47whole a whole online video showing how you set up OpenClaw. I thought like that was a winner. The problem I kept running into with OpenClaw one, like the whole 2-hour install is, you know, I did it live, which was absolutely brutal. It was one of the most brutal install processes. There's a lot of security issues with installing it. So, you got to be very careful when you're installing it. With Hermes, the install process was super easy because I just installed it on a on a VPS, and I use DigitalOcean, and DigitalOcean has a CLI, so that means Claude can connect directly to my DigitalOcean account. I

13:25didn't have to know any terminal commands. I didn't have to know NPX, whatever. Any of that stuff. I just told Claude, "Hey, uh I want to use Digital Ocean CLI to connect uh to my Digital Ocean account, and then I want you to install Hermes." It installed Hermes for me. I was done in like 20, 30 minutes.

13:45Uh security issues were almost none. There's never a none with cybersecurity. Installed it with Docker so that Docker's like a Docker's like a container within your server so that it's containerized and you know it can't hurt other things around it. Uh the other reason, when I used Open Claude, it would constantly forget things. Mhm. Not only would it forget things, sometimes it would just think it had a better idea on how to do something that I told it to do. And it's like, when I'm communicating with agents, I'm trying to

14:19be very specific about like, do this. Here's a skill file. Repeat over and over. And Open Claude would just kind of run with new ideas, and I'd have to constantly babysit and reset things up. Yeah, the run with new ideas and then the apology later on is just infuriating. [laughter] Yeah. Yeah. So, Hermes just doesn't do that. Like, Hermes just works, you know, and from the get-go. Like, that experience I had with Nikki, that's been the experience with Hermes ever since the install. Like, the install went well like a breeze. Setup was a breeze. My first couple uses were a breeze. You saw me. I'm using it live, you know, on on

14:59this thing, and I'm getting it to do things, and it's just working, you know, um And it's constantly is learning things, creating its own skills, remembering, and the way that you've been able to get it all working is by connecting these three things together. Hermes, Paperclip, and um NG Brain for memory. All right, right on. This has been fantastic. Thanks for watching. If you watched this far, you should subscribe because I've got more good

15:24stuff coming up.